Switch activity stuck - due to activity result has default max length of 40 characters - Support and Troubleshooting

Switch activity stuck - due to activity result has default max length of 40 characters Issue  Symptoms The workflow stops at Switch activity due to the result doesn't match any of the conditions. However, the result should match one of the conditions because the conditions are created based on the field values of the switch field.

This issue occurs when the condition values are longer than 40 characters.

This issue could occur on other types of the activities as well.

The issue can be replicated by importing the attached update set and test the catalog item included in the update set "KB0744291 TEST ITEM".

Release Kinston, London

Cause The "result" field on the wf_executing and wf_history tables has default max length of 40. When the value passed to the activity result is longer than 40 characters, the result will only take the first 40 characters, which will be different form the activity conditions. Please see attached screenshot as well.

Resolution Log into the instance as admin Go to https://[instance_name].service-now.com/sys_dictionary_list.do?sysparm_query=element%3Dresult%5Ename%3Dwf_executing%5EORname%3Dwf_history Open each of the Dictionary entries, and change the Max length to 60 or any larger number that meets the requirements. Update the Dictionary entry.