When using a custom table, Email client is not enabled by default


When using a custom table, email client is not enabled by default. e.g. on the Incident table, the email client is available but on new tables, there is not option to open the email client.

Release or Environment



Unlike the incident table which has 'Email Client' enabled out of the box, not all tables and custom tables have this feature set.

Email client


This feature needs to be added as follows:

  1. In instance, select System Definition >> Dictionary, search for table [xxxx]
  2. Select record that type shows Collection, and open it
  3. Click on Attributes tab.
  4. Click on NEW
  5. Select choice 'Email Client' from the List input box
  6. Set value to true

 The attribute created for the table, it should look as follow: