Agents are not able to accept the chat when they belong to parallel domain than the userDescriptionAgents are not able to accept the chat when they belong to a domain parallel to the user who created the chat.Steps to Reproduce Configure below domain structure in the system Domain top DomainDomain B Create end user in Domain ACreate Agent in Domain BInitiate chat as an end user.Observe the chat queue at the agent's end.He can see the chat waiting in the queue but, when he clicks on accept nothing happens.After couple of clicks system shows - Queue is empty.Observe there is a console error :-Failed to load resource: the server responded with a status of 500 (Internal Server Error)/api/now/connect/support/queues/fde232209f22120047a2d126c42e70ab/accept Failed to load resource: the server responded with a status of 404 (Not Found)WorkaroundTo add the "global_visibility=true" value to attribute field to all collection field (sys_dictionary) of "live_" tables. Before using this attribute, please read through the following documentation link to ensure your business requirement is aligned with the behavior of this attribute - Dictionary AttributesRelated Problem: PRB1291217