Project is not allowing me to make state to on hold. It is displaying an error message - Support and Troubleshooting

Project is not allowing me to make state to on hold. It is displaying an error message Issue Symptoms Updating project state from Work In Progress to Pending or Open is not allowed. Update all tasks state to Pending to set project state to Pending.

Cause The error comes from OOB script include:AjaxProjectUtil

If you are changing a project state from closed to Work in progress, then it is not allowed as per system configuration.

Updating the project state from Closed to Work In Progress, Pending, or Open is not allowed. If you need to reopen a closed project, reopen an existing project task or add a new task to the project. This moves the project from Closed to Work in Progress state without affecting the other closed tasks

Now in this case, we have a custom choice called "On Hold" with Value 9.

So according to the OOB script include, this is falling into pending_states which is coming from the dictionary override given.

So now the custom choice value is treated as a pending state type according to the dictionary override and is throwing the error

If you run the below script in the background you will get the same output

var taskRec = new GlideRecord("planned_task"); taskRec.initialize(); var x = taskRec; var y = x.state;

gs.print(y.getAttribute("pending_states")); The above code is being called from script includes "PlannedTaskStateUtil" line number 57-62. "PlannedTaskStateUtil" is again called from "AjaxProjectUtil"

This is related to customizations, so the changes need to be done accordingly.