Retired Article Appears as Published in Global Search Results by Non-Admin Users Using KB NumberDescriptionNon-admin users are able to see retired articles as 'Published' when they search with KB number.CauseAdmins are typically granted access to retired KB articles by default, whereas regular users are unable to access these articles through a Global Text search unless an admin has specifically provided them with read access to retired records. Reference: KB0657420: Global Text Search is returning inactive and retired KB articles for admin users Nevertheless, this principle is disregarded when searching the KB using its number. This performs a precise search rather than a text search. As a default, there are a few Access Control Lists (ACLs) on the platform that provide all users with read access to the KBs, even if the document is retired. This only applies to exact searches. There exists an Access Control Rule that allows table-level access for viewing KBs (accessible via the following URL). This rule is activated when an exact search is performed and does not adhere to the search group conditions for the global search. In brief, the exact search and the general global text search operate with some differences. Consequently, users will see the published version of the retired KB if they search for it using the KB number. ACL Link: sys_security_acl.do?sys_id=65bbd9bcd71221004792a1737e610389ResolutionDisabling the ACL: sys_security_acl.do?sys_id=65bbd9bcd71221004792a1737e610389 would eliminate the aforementioned issue.However, by default, admins have access to view all types of KBs. This workaround is intended for non-admin users.Additional InformationGlobal Text Search is returning inactive and retired KB articles for admin users Community discussion: Retired Knowledge articles in Global search