How to define a chat queue from the Virtual Agent Service Portal Widget ?



Some customers would want to know if there is a way by which a chat queue can directly be assigned from the virtual agent widget and if at all it is possible.


In order to attach a Live agent queue with the Virtual agent widget follow the below steps :

  1. Go to the chat queue list (Table : ) 
  2. Here you will find all the list of the queue available 
  3. Go back to the widget instance and configure the sys_id of the queue you want the user to go to. (See screenshots) 
  4. Now once user wants to contact a live agent he will be routed to this queue.

Applicable Versions

London, Madrid

Additional Information

For more information please go through the below documentation:

Configure the Service Portal widget for Virtual Agent