How to define a chat queue from the Virtual Agent Service Portal Widget ?Issue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Description Some customers would want to know if there is a way by which a chat queue can directly be assigned from the virtual agent widget and if at all it is possible. Procedure In order to attach a Live agent queue with the Virtual agent widget follow the below steps : Go to the chat queue list (Table : chat_queue_list.do ) Here you will find all the list of the queue available Go back to the widget instance and configure the sys_id of the queue you want the user to go to. (See screenshots) Now once user wants to contact a live agent he will be routed to this queue. Applicable Versions London, Madrid Additional Information For more information please go through the below documentation: Configure the Service Portal widget for Virtual Agent