Emails to multiple addresses auto-filled by a client template may end up as send ignored - Support and Troubleshooting

Emails to multiple addresses auto-filled by a client template may end up as send ignored Description  Emails end up as send-ignored if generated through the email client where a client template auto-fills more than one email address in any one of the To, CC, or Bcc fields.

Opening the email record shows the error:

SMTPSender: no recipients, email send ignored

Release or Environment All

Cause The To, CC, and Bcc fields of an email client template are of type String. If you are using javascript to auto-fill more than one email address in one of these fields, you will need to use an array to add the multiple addresses. Otherwise, the multiple email addresses will be concatenated as a single string and will not be a valid email address.

Resolution In the To, CC, or Bcc field of an email client template, add the multiple email addresses to an array and join the array. For example:

javascript: var emailAddresses = []; emailAddresses.push("test@example.com"); emailAddresses.push(current.caller_id.email); emailAddresses.push(current.caller_id.manager.email); emailAddresses.join();

Alternate solution

If you plan to reuse this code in multiple email client templates, you can:

1. Create a new script include. 2. Check the Client Callable checkbox. 3. Add a function on line 3 of the Script field to build and join the array of email address. If dot-walking, you'll need to pass in the current object to the function. Example:

addEmailAddresses: function(current) { var emailAddresses = []; emailAddresses.push("test@example.com"); emailAddresses.push(current.caller_id.email); emailAddresses.push(current.caller_id.manager.email); return emailAddresses.join(); },

4. Click Submit.

5. In the To, CC, or Bcc field of the email client template, call the script include. If dot-walking, you'll need to pass the current object to the script include. Example:

javascript: new ().addEmailAddresses(current);

Additional Information Reviewing emails getting ignored by inbound actions

Emails are getting set to "type" "send-ignored" for seemingly no reason

Invalid character in email address domain causes error "SMTP Sender: no recipients, email send ignored. The value in the recipient is not a valid email"