Meta search not working on Service PortalIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Meta search not working on Service Portal Release All Supported Environment Service Portal Cause In the ts_word table, which contain the indexed words, there are over 500 words that start with one of the search words. Out of Box we have property "glide.ts.max_wildcard_expansion", which sets the maximum number of matches for a wildcard term that are allowed as unambiguous. Because, there are over 500, the search returns no results. Resolution Modify property and set to a higher threshold. Additional Information https://docs.servicenow.com/csh?topicname=set-global-text-search-properties.html&version=latest