End user is able to see the option to add work notes in ServiceNow Mobile App


Description

Symptoms

End user is able to see the option to add work notes in ServiceNow Mobile App.

Release

All supported releases.

Environment

ServiceNow Mobile App.

Cause

"incident.work_notes" ACL passes for end users that's created in customer's instance.

Resolution

Replacing customer's "incident.work_notes" ACL script with "answer=false;" resolves the issue or changing according to customer's requirement.