Searching a closed change from "$sn_global_search_results.do" page doesn't yield result after session timeout and login again.Issue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Searching a closed change from "$sn_global_search_results.do" page doesn't yield result after session timeout and login again. Release All supported releases. Cause "ts_table" search group has an OOB condition to display only active change request records in search. Resolution This is working as expected with respect to OOB behavior. In order to change this behavior, 'active=true' can be removed from the following search group condition, but this may affect performance. https://INSTANCE_NAME.service-now.com/ts_table.do?sys_id=8c58ef080a0a0b0700eb143ac2e5de7e