How to set the number of records initially loaded for a reference field on Service Portal - Support and Troubleshooting

How to set the number of records initially loaded for a reference field on Service Portal Description  Description This article explains how to limit the number of records which are initially loaded when clicking or searching in a reference field on Service Portal.

Procedure Create the following property in the instance and set the value as needed:

Name: glide.service_portal.ac_max_search_matches Type: integer Value:

Applicable Versions Kingston Patch 11 and above London Patch 4 and above Madrid and above Additional Information Before Kingston Patch 11, London Patch 4 and Madrid, the default number of records displayed initially was 20 . After the above mentioned builds the default has been increased to 100 as a fix for PRB1291290 The property glide.service_portal.ac_max_search_matches is not in the database by default, hence the need to create it. When using this property beware of the following, if the value is: Too high , you'll impact performance. Too low , users risk seeing "no matches found" if they don't have read rights to see the first N records returned from their query.