Knowledge articles created automaticallyIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Knowledge articles are created automatically when operational status of a Business Service, with business criticality "1- most critical", is changed. Cause1. This happens from the out of the box business rule Post Outage to News - https://<instance_name>.service-now.com/sys_script.do?sys_id=f24bdb48c0a8011b00feb66aaf974ac6 2. This business rule is a part of "Contract Management" (com.snc.contract_management) plugin. 3. It creates knowledge articles when its condition `current.busines_criticality == '1 - most critical' && current.operational_status.changes()` is satisfied. Sample: 1. If this business rule exists in your instance, open a test cmdb_ci_service record with business criticality = 1 - most critical 2. Change its operational status to Retired / Non-Operational / Repair in Progress 3. Click Update 4. Go to https://<instance_name>.service-now.com/kb_knowledge_list.do and verify that an article is created for that business service.ResolutionTo stop creating these articles automatically, you may choose to deactivate this BR.