How to make attachment mandatory with Service Catalog Item on the Service Portal - Support and Troubleshooting

How to make attachment mandatory with Service Catalog Item on the Service Portal Description Currently we don't have provision to make an attachment mandatory on catalog item in Service Portal. This article will brief on how to achieve making the attachment mandatory on catalog item in Service Portal.

Resolution Step1:

Create a UI script with below details, API Name: GlobalCatalogItemFunctions UI Type: All Active: true Script: function getSCAttachmentCount() {

var length;

try {

length = angular.element("#sc_cat_item").scope().attachments.length;

} catch(e) {

length = -1;

}

return length;

} Step2:

Create an Onsubmit catalog client script as below, Name: make attachment mandatory Applies to: A Catalog Item Active: true UI type: All Type: Onsubmit Catalog Item: Applies on Catalog Item view: true Script: function onSubmit() { //Type appropriate comment here, and begin script below try { //Works in non-portal ui

var attachments = document.getElementById('header_attachment_list_label');

if (attachments.style.visibility == 'hidden' || attachments.style.display == 'none' ) {

alert('You must attach the completed form before submitting this request.');

return false;

}

} catch(e) { //For Service Portal

var count = getSCAttachmentCount();

if(count <= 0) {

alert('You must attach the completed form before submitting this request.');

return false;

}

} } Step3:

Set the JS include on Service Portal theme Navigate to "Service Portal => Portals" Filter for URL suffix = sp Open the portal record Open the theme record from the portal record Go to the bottom of the theme record and go to the JS include related list and click on New button Enter display name as attachment validation, then set Source as "UI script", and select UI script from the lookup as "GlobalCatalogItemFunctions" as created in step1 Please note that this is purely customization from the community and it falls outside of our support scope.

Additional Information UI Script

Service Portal