Configuring UPN on ADFS and ServiceNow to send the UPN value in NameID PolicyDescription<!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Description Configuring UPN on ADFS and ServiceNow to send the UPN value in NameID Policy in SAML response . Procedure On the ServiceNow IDP record , make the following changes 1)NameID Policy: set to urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified 2)Advanced -> User Field . Set this to the field on the user record where the UPN value is stored . For example u_upn On the ADFS Identity Provider end , set the claim rules as per the below screenshot . Applicable Versions All Versions Additional Information Please note this is just a reference example on how to set up on the ADFS end . The configuration changes for ADFS versions and ADFS admins should be contacted to configure this .