Setting up email push notifications for groups and group members - Support and Troubleshooting

Setting up email push notifications for groups and group members Description  If you need to send out push notifications on mobile devices in addition to an email notification, for any event like task assigned to a group, or change commented on, this can be done through the following steps:

Open the Email Notification record. Add an existing Push Message record to the 'Push Messages' field. Under the Who will receive section, add groups into the 'Groups' field, or add 'Assignment group' to the 'Users/Groups in fields' field. After this, whenever the trigger event for the email notification is performed, the Push Message will be sent out along with the email notification.

NOTE : There can be a case where the Push Notification configured above is not sent out to some of the groups.

This can be caused by the Group Email field on the 'sys_user_group' record. If the group email is filled in for the corresponding sys_user_group record and there is no mobile device set up for that email, the push notification (push message) is not sent out with the email notification.

If the group email field is empty, the notification, as well as the Push Message attached to it, are supposed to be sent to the group members as well as the group manager. If those members and the manager have a mobile device set up to receive the push notifications, the push message is sent out and an entry can be seen the Push Notifications system logs.