[Service Portal]: "Recent & Popular Items" widget can throw error for Non-English languagesIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms When changing to any language but English, the Recent & Popular Items widget can throw NullPointerException errors.This widget in OOB exists in "sc_landing" page and can be navigated as "sp?id=sc_landing". Release Kingston and London. Environment Service Portal Cause Basically, the widget loops through certain items based on popularity or most recently used.One of the causes can be the list of these catalog items can contain bad mapping with the respective catalogs/categories. (may or may not exist)Another one can be that the short description and/or name of the items can have some bad characters which can't be translated. Resolution Review the items carefully when the instance is in English language version.And modify the affected records.