Variables are not populated on target record when item is submitted from Service portalIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Variables are not populated on target record when item is submitted from Service portal Release All Supported Environment Service Portal Cause Custom Widget using deprecated code. Starting in Kingston the SC Catalog Item widget was improved and the code changed, causing the previous widget to stop finctioning correctly. Resolution Revert to Out of Box widget. Apply customization on top of the new widget if needed. Additional Information https://docs.servicenow.com/csh?topicname=sc-widgets.html&version=latest https://docs.servicenow.com/csh?topicname=sc-catalog-item-widget.html&version=latest