In Service Portal, reference variable does not honor the "Order" column of the referenced table. - Support and Troubleshooting

In Service Portal, reference variable does not honor the "Order" column of the referenced table. Description  In Service Portal, the reference variable list is sorted by the "Name" column rather than the "Order" column even if the table is sorted by Order field.

Table:

Platform:

Service Portal:

Release or Environment All releases

Resolution The reference list in Service Portal can be configured to be sorted by Order column using the following steps:

Navigate to the reference variable. Go to the Default Value tab. In the Variable Attributes field, add the following: ref_ac_order_by=order Save and test on Service Portal. Additional Information Service Catalog variable attributes