Software Asset Management (SAM) - Software entitlement calculating active rights and available allocations.DescriptionSoftware Asset Management (SAM) - Software entitlement calculating Active rights and Available allocations.ResolutionGo to alm_license table andCreate a new entitlement recordFill in all the mandatory fields like 'Purchased rights', 'License metric' Active rights and Available allocations values are calculated by the business rules as below on alm_license table. Link for Verify and set active rights: https://<instancename>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=a1d431613784200044e0bfc8bcbe5d4d Link for Calculate Allocations Available: https://<instancename>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=e4ff9de9c32132006081face81d3ae63Additional InformationSoftware Asset Management