How to grant ITIL user Update/Save button on Change/Task page - Support and Troubleshooting

How to grant ITIL user Update/Save button on Change/Task page Issue  Symptoms ITIL user can not Update/Save on Change Task page

Release All

Cause UI Action has changed

Resolution Using the OOB UI Actions that show the Update buttons or the save menu item save /nav_to.do?uri=sys_ui_action.do?sys_id=47fd7f4dc0a8000600a552278b5232ab Update /nav_to.do?uri=sys_ui_action.do?sys_id=42df02e20a0a0b340080e61b551f2909 You can bring these up in a text editior and compare against your records to see if they were modified. If your were modified you will need to modify your custom UI Action use these Itil users can see these buttons.

If they have not been modified then the next step is to look at the acl's: 1.Go to the navigator as an admin and turn on the "Debug All Security" (this only affects your current session). 2.Impersonate an itil user 3.Go to the change_task.list in the navigator 4.Select one of the change tasks 5.After the page fully loads scroll down and see where the acls have failed and see if you made modifications to them and modify accordingly to get itil user to have access save and update these records.

NOTE:Once you are done you can go to the navigator and session debugging > select "Disable All" Or logoff and backon should also turn off debugging.