Duplicate activity logs on RITM formIssue When the RITM record is created from a catalog item, there are duplicate activity logs created . for example the state field change is logged twice Steps To Reproduce On the affected instance Navigate to Maintain items and open any catalog itemClick on Try it UI and fill in all the mandate fieldsOnce the RITM is created, open the record and we can see in the activity log that there are duplicate entries ResolutionFirst, check if there are any workflow that is attached to the RITM and if any scripts calling the updates twice Check for any business rules on the sc_req_item table or task table using the current.update If there are any using the current.update, comment the lines and check it should fix the issue (OR) It is advised to remove and validate the code as per the requirements.