Log Entries in Service Portal Log created by Guest userDescription<!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } table tr td { padding: 15px; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } hr{ border-top-width: 1px; border-top-style: solid; border-top-color: #cccccc; } ul { list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Question Why there are Service Portal Log entries created by "Guest" user? Answer When the customer logins, the transaction runs as a guest user as it has not authenticated a user yet, so the transaction will show as guest. With that transaction, it will authenticate the user and then the session will be considered as the user_ID, if the login fails then it will redirect to the logout screen. To verify that you can perhaps try to login the portal, go to transaction log to find the session ID for this particular user and then in the system log, you can trace down and see the first transactions are actually showing as guest but then it authenticates and shows the exact user account.