How to delete an orphaned Identity Provider record from an instance showing SSO access denied - Support and Troubleshooting

How to delete an orphaned Identity Provider record from an instance showing SSO access denied Description Orphaned IDP records may appear after cloning an instance. This can affect SSO authentication, preventing access with the error '‘Username or password not valid’.

In order to remove a sys_id-identified orphaned IDP record:

Export the working IDP record as XML. Open the XML file you just exported and populate the sys_id of the IDP record that needs to be deleted inside the tag Inside the tag, replace " INSERT_OR_UPDATE " with " DELETE ". Remove all other tags keeping only the sys_id tag. The XML file should look like this: 4ae2d23adbe8230018dff46c0c961903 Go to the list view of the identity providers table. Right-click on the column header and choose Import XML . Upload this XML file and click on Upload . Additional Information Administrator-assisted multi-factor authentication reset