Implementing KCS® v6 on ServiceNow® Customer Service ManagementIssue How do I implement KCS v6 in ServiceNow Knowledge Management?ReleaseKnowledge Management customers. The attached spreadsheet applies to New York or later versions.CauseNeed to implement KCS v6ResolutionThe ServiceNow KCS v6 Verified Self-Assessment Worksheet [XLS] attached to this article specifies the requirements for v6 verification and documents how those requirements are achieved for ServiceNow Customer Service Management (CSM). From this worksheet, you can review the links to the KCS practices and review how the requirements are fulfilled out of the box, through configuration, or customization.