Error: "Could not decrypt file discovery whitelist after sync" - Support and Troubleshooting

Error: "Could not decrypt file discovery whitelist after sync" Issue Under the MID server record in the "MID server issues" tab you see the following error:

" Could not decrypt file discovery whitelist after sync ".

Cause Cause 1:

This happens when the MID server tries to decrypt files that are trying to be synced from the instance before it had a chance to be validated. Cause 2:

The issue is caused by the fact that the instance will return nothing if the plugin "com.snc.discovery.file_based_discovery" doesn't have a license and the code on the mid server doesn't handle the error correctly so that the error message is misleading. Please take a look at the sys_web_service script GetMIDInfo. When MID server starts, it will send a SOAP request to instance asking for updating file discovery allow-list. The request will be handled by the following function in GetMIDInfo: function updateFileDiscoveryWhitelist() { var havelicense = sn_lef.GlideEntitlement.hasBetaLicenseForApp('com.snc.discovery.file_based_discovery'); if (!havelicense) { response.midInfo = null; return; } var agent = request.agent; var doc = MIDServerInfoAccessor.updateFileDiscoveryWhitelist(agent); response.midInfo = doc; } Since there is no license for this, it returns a response with an **empty** midInfo and the MID server will see that as a mid server issue, this can be ignored. Resolution Cause 1:

Make sure the MID server is validated Manually resolve the Issue on the instance Restart the MID Server, the issue should not come back anymore Cause 2:

On the script comment out the license verifying code to work around it. ( Please note the update to this file during platform upgrades might be skipped )

OR

Add a business rule to ecc_agent_issue (MID server issues) table to automatically change the state of that particular error message to 'Resolved' so it does not appear on the MID issue list as a 'New' issue any longer. If the above performed and still have some issues, please follow the below

Stop the mid server from the host machine, deleted the Keystore folder and started the MID- server service. The Keystore folder will be created automatically Now login to the ServiceNow instance and validate the mid server Wait for 2-5 minutes and the error will disappear from "MID SERVER ISSUE TAB"