Macro variables cannot be made mandatory in the service portal - Support and Troubleshooting

Macro variables cannot be made mandatory in the service portal Description  Symptoms Macro variables in the service portal cannot be set as mandatory. Using a client script or ui policy with g_form.setMandatory will not work.

Release All supported releases

Environment Service Portal

Cause Macro variables use a widget field type and these cannot be made mandatory by design. The following image shows a code snippet from js_includes_sp.jsx where the isMandatory function returns false for widget field types.

Resolution While this behavior is not officially supported OOB, there is a workaround you can use to change the field type to string.

1) Navigate to Service Portal > Widgets

2) Locate the widget used by the macro variable and open the record

3) In the client controller section, add the following code: $scope.page.field.type = 'string';

4) Save the widget record

Additional Information https://community.servicenow.com/community?id=community_question&sys_id=4bd10ba9db98dbc01dcaf3231f961903