"Link to Knowledge" related link UI Action on published Managed Documents form redirects the form to a previous page without creating the article. - Support and Troubleshooting

"Link to Knowledge" related link UI Action on published Managed Documents form redirects the form to a previous page without creating the article. Issue  "Link to Knowledge" related link UI Action on published Managed Documents form redirects the form to a previous page without creating the article.

Cause Type [knowledge_type] field is not added on the Document [dms_document] form

Resolution Go to Document [dms_document] form: https:// .service-now.com/nav_to.do?uri=%2Fdms_document.do Click on the Context Menu OR right click on the header Select Configure > Form Layout Select "Knowledge Settings" Section if available Select "Type(knowledge_type)" to be available in the form Save Related Links Type specifies the type of knowledge article. Use Knowledge or any option that extends the kb_knowledge table. Note that when a knowledge article is created, the Type field becomes read-only.