Catalog Client Scripts that sets a reference field does not work in Service Portal - Support and Troubleshooting

Catalog Client Scripts that sets a reference field does not work in Service Portal Description  Symptoms Catalog Client Script which uses the output of a GlideRecord query to set a reference field does not work in the Service Portal. It only works on the Platform side. The source code looks like so:

var query_result = new GlideRecord('sys_user');

query_result.addQuery('sys_id', some_user); // will lookup the sys_id of another sys_user using some_user as a reference

query_result.query(); // execute query

if (query_result.next()) { // fetch the next result set of the query

g_form.setValue('reference_field_name', query_result.manager); // setting the field to the manager of some_user

}

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Cause The appropriate API for this functionality is a little different for Service Portal. Specifically, a callback parameter is required for the catalog client script to work both on the Service Portal and Platform.

Resolution Modify the Catalog Client Script like so:

var query_result = new GlideRecord('sys_user');

query_result.addQuery('sys_user', some_user);

query_result.query(callBackFunction);

function callBackFunction(query_result) {

if (query_result.next()) {

g_form.setValue('reference_field_name', query_result.manager):

}

Additional Information Additional documentation around this area can be found here:

Mobile client GlideForm (g form) scripting and migration