Order Guide cascading the variable values to only one RITM record in a Variable Set in multiple catalog items - Known Error

Order Guide cascading the variable values to only one RITM record in a Variable Set in multiple catalog items Description If multiple RITM records are generated by submitting an Order Guide, the onSubmit Client Script written in a Variable Set can not populate values for the variables on each RITM record. Only one RITM would have the value populated successfully for the variable.

Steps to Reproduce

1. Create an Order Guide and have multiple catalog items included via Rule Base. 2. Create a few checkbox variables within the Order Guide to match each catalog item so that, when one checkbox is selected, one catalog item would be included in the Order Guide. 3. Create a Variable Set and include it in each of the catalog items. 4. Create a Variable within the Variable Set. 5. Create an onSubmit Client Script in the Variable Set to populate the value for the variable. 6. Submit the Order Guide. Notice only one RITM has the value populated successfully for the variable. The rest of the RITMs do not have the value populated for the variable.

Workaround After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make this decision lightly, and we apologize for any inconvenience.

The workaround is to use Service Portal and g_form.submit for each included item, instead of OnLoad client scripts on the platform. Since Madrid, it is recommended to use the new service portal for requestor experience and the workspace for fulfiller experience.