SSO users fail to login and get redirected to logout page immediately Description SSO users fail to login and get redirected to logout page immediately Checking the logs in the instance (Syslog.list) with the following filters :message > contains> not foundANDsource=SAML2 The following message is observed : User: abc@test.com not found Release or EnvironmentApplicable to any release CauseThe instance checks for the value in the NameID in the SAML response attribute and tries to find a match in the sys_user table based on 'User Field' mentioned in the Identity Provider record configuration . If a match is found in the instance the user is logged in . For example if the below is returned : <NameID Format="urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress">abc@test.com</NameID> and if in Identity Provider record : Advance-> User Field is set to 'email' Instance checks the sys_user table where email=abc@test.com If a match is not found the user fails to loginResolutionMake sure the IDP returns the right value for NameID attributeIf the IDP is set to return the right value make sure that the 'User Field' under the Advanced properties in Identity Provider record is set to the correct field and the user actually exists with the value returned in the SAML response.