An approval reply email may fail to be processed



After approving a requested item, catalog users receive an email message stating: "An approval reply has failed to be processed by our system".


If the user does not type the word "approve" in the subject line of the reply email, or does not click the Approve button in the email body, which adds "approve" to the subject line, the approval reply will fail. Other replies such as stating "I approve this" in the email body are not sufficient to approve a requested item.


By design, the reply email must contain the word "approve" in the subject line.

Additional Information

The out-of-box inbound email action that controls this behaviour is named 'Update Approval Request'.

Approvals release notes

Notification example: approval request