Copy inbound email into the Work Notes or Additional Comments field of a target record - Support and Troubleshooting

Copy inbound email into the Work Notes or Additional Comments field of a target record Issue  Description Copy an inbound email into the Work Notes or Additional Comments field of a target record.

Procedure Use one of the existing inbound actions that does this as a model. For example, the Update Problem inbound email action does this in the script of the Action section:

if (current.getTableName() == "problem") { current.work_notes = "reply from: " + email.origemail + "\n\n" + email.body_text; ... current.update(); }

You can reuse this code, changing the target table name from problem to the intended target table.

The above code snippet copies the email into the Work Notes [work_notes] field. To copy into the Additional Comments [comments] field, instead, replace current.work_notes with current.comments in the script.

Applicable Versions All versions.