How to apply a template when we create an HR Case or Change in Flow DesignerDescriptionHow to apply a template when we create an HR Case or Change in Flow DesignerRelease or EnvironmentKingston, London, and Future releasesResolutionFor HR Case We can use Actions in the Flow Designer to apply templates in the Flow Designer.For HR Application, Use Actions -> Select Field as HR Service -> Select an HR ServiceBased on the Selection of HR Service, the template for the HR Case will be automatically applied, if the template is defined for the HR Service in the platform For Change and other task extended records, please use the script action. API - applyTemplate() should be used in the code to apply the templates to records.Additional Informationhttps://developer.servicenow.com/app.do#!/api_doc?v=jakarta&id=r_GlideRecord-applyTemplate_String