Password Reset SMS Verification: Random orphan characters in the SMS passcodeIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Two additional characters ahead of the 4 digit SMS verification code for password reset. Release Kingston Cause An empty line in the message and SMS alternate tab of the Password Reset - Send SMS Code. Resolution From the Navigation filter: Go to Email -> Notifications -> Password Reset - Send SMS CodeUnder "What it will contain" tab remove the empty line above ${event.parm2} in the "message" and "SMS alternate" tabs, which is causing the addition of those extra characters. Additional Information https://[INSTANCE_NAME].service-now.com/nav_to.do?uri=%2Fsysevent_email_action.do%3Fsys_id%3D7cd0c421bf200100710071a7bf0739bd%26sysparm_record_list%3Dactive%253dtrue%255enameSTARTSWITHpass%255eORDERBYorder%26sysparm_record_row%3D3%26sysparm_record_rows%3D6%26sysparm_record_target%3Dsysevent_email_action%26sysparm_view%3Dadvanced%26sysparm_view_forced%3Dtrue