Attaching KB through contextual search - Knowledge articles are attached as full article instead of linkIssue <!-- p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 23.0px; font: 21.0px 'Helvetica Neue'; color: #d1232b; -webkit-text-stroke: #d1232b; background-color: #ffffff} p.p2 {margin: 0.0px 0.0px 2.6px 0.0px; line-height: 15.0px; font: 13.0px 'Helvetica Neue'; color: #aaaaaa; -webkit-text-stroke: #aaaaaa; background-color: #aaaaaa; min-height: 15.0px} p.p4 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 15.0px; font: 13.0px 'Helvetica Neue'; color: #303a46; -webkit-text-stroke: #303a46; background-color: #ffffff; min-height: 15.0px} p.p5 {margin: 0.0px 0.0px 6.5px 0.0px; line-height: 19.5px; font: 21.0px 'Helvetica Neue'; color: #d1232b; -webkit-text-stroke: #d1232b; background-color: #ffffff} p.p6 {margin: 0.0px 0.0px 6.5px 0.0px; line-height: 19.5px; font: 13.0px 'Helvetica Neue'; color: #303a46; -webkit-text-stroke: #303a46; background-color: #ffffff} p.p7 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 15.0px; font: 12.0px 'Helvetica Neue'; color: #455464; -webkit-text-stroke: #455464} p.p8 {margin: 0.0px 0.0px 6.5px 0.0px; line-height: 19.5px; font: 13.0px 'Helvetica Neue'; color: #278efc; -webkit-text-stroke: #278efc; background-color: #ffffff} li.li3 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 14.0px; font: 12.0px 'Helvetica Neue'; color: #455464; -webkit-text-stroke: #455464} span.s1 {font-kerning: none} span.s2 {font-kerning: none; background-color: #ffffff} span.s3 {background-color: #ffffff} span.s4 {font: 13.0px 'Helvetica Neue'; font-kerning: none; color: #303a46; background-color: #ffffff; -webkit-text-stroke: 0px #303a46} ol.ol1 {list-style-type: decimal} --> Steps to Replicate Login to customer instanceGo to incident recordEnter a kb article name in the short description, kb article will be populated in the related search results.Attach any article.The full KB articles are visible in the activity field. Release Kingston Resolution Go to cxs_table_config.list table Go to cxs_table_config.list tableLocate the record for incident tableSearch for the field KB attachment and change the value to "Embed link to article" Additional Information https://docs.servicenow.com/csh?topicname=c_ContextualSearch.html&version=latest