How to remove the available export options for lists in Service Portal - Support and Troubleshooting

How to remove the available export options for lists in Service Portal Issue  In any Service Portal list view, currently 'Export as PDF', 'Export as Excel', and 'Export as CSV' are available options to export the records.

Example URL for incident list page:

https:// .service-now.com/sp?id=list&table=incident

This article explains how to remove any of these options.

Procedure The code for this is in 'Data Table' widget(ID:widget-data-table) widget. The server script of widget has below line of code:

$scope.exportTypes = [{label:'PDF', value: 'PDF'}, {label:'Excel', value:'EXCEL'}, {label:'CSV', value:'CSV'}];

This widget is included as embedded widget in 'Data Table From URL Definition' (ID:data-table-from-url) in Line 47 of server script.

data.dataTableWidget = $sp.getWidget('widget-data-table', data);

Please follow the below steps to update the options:

1. Clone 'Data Table' widget and name it as 'Clone of Data Table' (ID:clone-widget-data-table) and remove export types that are not needed and save the record.

For example if we change from

$scope.exportTypes = [{label:'PDF', value: 'PDF'}, {label:'Excel', value:'EXCEL'}, {label:'CSV', value:'CSV'}];

to

$scope.exportTypes = [{label:'Excel', value:'EXCEL'}, {label:'CSV', value:'CSV'}];

'Export as PDF' option will be removed.

2. Clone 'Data Table From URL Definition' (ID:data-table-from-url) and name it as 'Clone of Data Table From URL Definition' (ID:clone-data-table-from-url)

and in Server Script change

data.dataTableWidget = $sp.getWidget('widget-data-table', data);

to

data.dataTableWidget = $sp.getWidget('clone-widget-data-table', data);

3. Update 'list' page to use 'Clone of Data Table From URL Definition' in the widget instance.

Note : Any widget name and ID can be used for the cloned widgets. Make sure to use the ID correctly, while including the embedded widget

Release Any supported version