Resolve skipped record differences between instances after an upgradeIssue Learn why the number of skipped records can differ between instances after an upgrade and how to minimize the differences. When a default system record is customized, the upgrade skips it because upgrades only update standard, unmodified components. The number of skipped changes often differs between production and non-production instances, or between non-production instances, because the data in these instances isn't completely synchronized. The two main causes are an incomplete clone before the upgrade and changes made between cloning and upgrading. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All supported releases Cause After an upgrade, differences in skipped record counts between instances typically have two causes. Incomplete cloning before upgrade If you don't perform a full clone of production before the upgrade, the data in each instance starts out different. A complete clone verifies that data and configurations match between production and non-production instances. Without one, the upgrade on non-production may not accurately reflect what happens on production. Changes made between cloning and upgrading Changes made to the non-production instance after cloning but before upgrading cause differences between instances. These changes affect which records the upgrade skips. To identify them, check for records in the sys_update_xml table created between the clone and the upgrade. Resolution To evaluate upgrades accurately and minimize differences in skipped records, perform a complete clone that excludes nothing. If you see different numbers of skipped changes between instances: Review your clone history and verify that these options are unchecked during cloning: Exclude tables specified in the Exclusion ListExclude audit and log dataExclude large attachment data If instances weren't fully cloned, one instance is unlikely to accurately represent another, which explains the different numbers. If you're comparing two non-production instances, check whether both were cloned from the same production backup or from different backups. Check for development activity between the clone and the upgrade. These changes can put instances out of sync and affect the Customizations Unchanged and Skipped Changes to Review related lists. Review both lists after each upgrade. Check the Upgrade Details list. If it shows the same number in both instances, the instances received identical updates, even though their skipped records differ. Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Skipped Changes to Review related list Customizations Unchanged related list