Orchestration Query AD Error - Unable to find any validated MID Server based on status (degraded), and application: Orchestration, and IP RangeIssue <!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Symptoms Unable to query Microsoft Windows Active Directory when running "Query AD" workflow activity. The exact is shown below: Fault Description: com.snc.automation_common.integration.exceptions.NoSuitable Unable to find any validated MID Server based on status (degraded), and application: Orchestration, and IP Range Cause MID Server does not have an IP Range and does not have PowerShell capability set. Resolution 1. Go to https://YOUR_INSTANCE.service-now.com/ecc_agent_list.do 2. Find the MID Server that your workflow activity is using and open the record. 3. Find the related list named "IP Ranges" 4. Click "Edit" and double click "ALL" or an IP range on the left that meets the criteria of your workflow. This will move "ALL" or your range from the left to the right of the slush bucket. Click "Save". 5. Run the workflow again successfully. Note: If above is not working, and target is FQDN instead of IP Address, then check Orchestration > MID Server Configuration > MID Server Properties, make sure "Default MID Server to use for Orchestration Activities" field is populated with valid MID server name. Orchestration is relying on default MID server that's set in "Orchestration MID Server Properties" to resolve target FQDN. Alternatively you may create a cmdb_ci_dns_name entry for the target FQDN and manually add IP address.