Where to find SAMP plugin related files (skipped, upgraded, etc) after the plugin activation and how to revert them to OOB - Support and Troubleshooting

Where to find SAMP plugin related files (skipped, upgraded, etc) after the plugin activation and how to revert them to OOB Issue  Once SAMP or its related plugins are activated, the administrator may receive an email for reverting the customization. It may be hard to find where these skipped files are in the instance, to validate and revert them to out-of-box. This article describes how you can find the list of skipped files related to SAMP related plugins and their dependent plugins.

Release Since Madrid

Cause The module Revert Customizations is under the application Software Asset's module Administration:

Application Navigator >> Software Asset >> Administration >> Revert Customizations

This page provides the list of all customization files that can be review and reverted accordingly:

Resolution For reverting files to OOB:

Method#1 : Select the list of files/all skipped ones and select the bottom Actions menu and choose "Revert to Base System".

Method#2 : Sometimes you may not see the UI Action "Revert to Base System", due to the instance having possibly been cloned, so losing their base files. In these situations follow the below steps:

Go to 'sys_update_version' table list view and search for this file. Open the latest file (by sorting it z-a on Recorded at) and compare the contents of it with the source code and if the contents match, revert to this file. Then mark this file as 'reverted' in Upgrade history.

Method #3 : Contact ServiceNow technical support to run some revert scripts to revert all these related files to OOB. NOTE: SN requires customer approval for running this revert scripts in the "Scripts - background".

Validation of reverted files :

Immediately after you revert the files, follow the below procedure to validate the file reversion. Remember to note the files numbers before reverting the skipped files ( SAMP-Plugin-Activation-Skipped-Files ). Copy the URL below and replace the > with your instance name, open it and validate the count is the same as previously noted count: https://INSTANCE_NAME.service-now.com/sys_upgrade_history_log_list.do?sysparm_query=sys_updated_onONLast%2030%20minutes@javascript:gs.beginningOfLast30Minutes()@javascript:gs.endOfLast30Minutes()%5Esys_updated_by%3Djavascript:gs.getUserID()%3B&sysparm_view=