How to change the Virtual Agent Icon in the Service Portal widget (sn-va-sp-widget)DescriptionThe chat bubble icon used in the virtual agent widget for the Service Portal can't be changed through the Branding setup. Customization to the widget code is required. Please note that this is customization and not supported directly by ServiceNow. Please test these changes thoroughly in sub production instance and then implement them in production. Procedure Go to System UI > Images and create a new image.Name the file sn-va-sp-widget-icon.svg and add the image you want to display in the chat bubble. This image needs to be in SVG format only. Attached is an example of an SVG file. Clone the Virtual Agent Service Portal Widget and change the following in the widget's CSS:Change: .sn-va-widget-icon { background-image: url('/sn-va-sp-widget/sn-va-sp-widget-icon.svg'); height: 32px; top: 1px; left: 12px; width: 36px; display: block} with: .sn-va-widget-icon { background-image: url('/sn-va-sp-widget-icon.svg'); height: 32px; top: 1px; left: 12px; width: 36px; display: block} Replace the OOB widget with the new one on pages where the OOB one is used.Empty browser cache and hard reload the browser to see the changes to the chat bubble on Service Portal. Before: After: Note: Confirm that the "glide.attachment.extensions" property has the svg file extension included. See Restrict file extensions for more information.Release or EnvironmentLondon, MadridAdditional InformationConfigure Virtual Agent BrandingKB0714318 - How to add the virtual agent widget to the footer in Service PortalKB0716436 - How to make standalone Virtual Agent client page redirect to login for unauthenticated usersKB0726475 - Virtual Agent widget icon (sn-va-sp-widget-icon.svg) missing in some instances.KB0751672 - Change the background color of the virtual agent icon