Reference qualifier on tree picker for sys_user_group table in service catalog variable does not restrict selection - Known Error

Reference qualifier on tree picker for sys_user_group table in service catalog variable does not restrict selection Description If you add a reference variable on sys_user_group table to a catalog item and specify the tree_picker attribute, the reference qualifier is not applied.

Steps to Reproduce

1. Login to OOB Instance. 2. Go to maintain items, open existing catalog item - Apple iPad 3 3. Create a variable 'group' with the following:

Type=Reference Type Specification > Reference = Group (sys_user_group) reference Qualifier = Simple Condition = Parent is Database Variable Attribute: tree_picker=true

4. Go to item and click on Try it. 5. Click on reference lookup.

Expected: The filter results from the reference qualifier. Actual: Displayed all groups from sys_user_group

5. Set tree_picker=false. Reference qualifier is applied as expected.

Workaround There is no workaround associated to this issue. You can mark tree_picker=false but this way, you can not use tree_picker functionality.

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. In case you have any questions regarding this problem, contact ServiceNow Customer Support .