Submit cancelled due to a script error : Illegal access to getter method getRoles in class com.glide.sys.User on the form. - Support and Troubleshooting

Submit cancelled due to a script error : Illegal access to getter method getRoles in class com.glide.sys.User on the form. Issue  Symptoms Illegal access to getter method getRoles in class com.glide.sys.User error when a form is submitted.

Release

Kingston and London

Cause This is caused if any of the business rules/script includes/ACLs uses the deprecated API "gs.getUser.roles".

Resolution To get the string of roles that the user is assigned to, use the following script instead of gs.getUser.roles

var str = ""; var gr = new GlideRecord('sys_user_has_role') gr.addQuery('user',gs.getUser().getID()); gr.query() while(gr.next()){ str = str + gr.role.name + ","; }