LDAP through vpn ErrorCode: 10301DescriptionThis issue if related to a JDK bug. https://bugs.openjdk.java.net/browse/JDK-8075484 When connect with encrypted VPN LDAP test connection failed intermittent getting 10301 socket connection errors. Release or Environment Error in System Log:22:50:06.496 Info ldap.connection.tester SYSTEM LDAP API - LDAPLogger : 204.68.34.195:389 22:50:06.497 Info ldap.connection.tester SYSTEM LDAP API - LDAPLogger : Communication error: 204.68.34.195:389 22:50:06.497 Info ldap.connection.tester SYSTEM LDAP API - LDAPLogger : java.net.SocketTimeoutException: connect timed out 22:50:06.498 Info ldap.connection.tester SYSTEM LDAP API - LDAPLogger : 204.68.34.194:389 22:50:06.498 Info ldap.connection.tester SYSTEM LDAP API - LDAPLogger : Communication error: 204.68.34.194:389 22:50:06.498 Info ldap.connection.tester SYSTEM LDAP API - LDAPLogger : java.net.SocketTimeoutException: connect timed out 22:50:06.504 Info ldap.connection.tester SYSTEM LDAP API - LDAPLogger : 204.68.34.193:389 22:50:06.504 Info ldap.connection.tester SYSTEM LDAP API - LDAPLogger : Communication error: 204.68.34.193:389 22:50:06.504 Info ldap.connection.tester SYSTEM LDAP API - LDAPLogger : java.net.SocketTimeoutException: connect timed out 22:50:06.513 Error worker.5 worker.5 txid=c179667d1bd7 SEVERE *** ERROR *** LDAP: LDAP Server: tmc.tmcaz.com URL: ldap://<ldpap server name>:389/ failed scheduled connection test. ErrorCode: 10301. ErrorMessage: Connection timed out, failed to connect to server. CauseThis issue related to the Java JDK library bug, is fixed in the JDK 9, ServiceNow is currently on JDK 8 The JDK upgrade cannot apply on a single instance, it has to upgrade to all platform, right now there is no plan to upgrade JDK at ServiceNow platform Checking the logs I am seeing: Resolution Your next step would be to take this information to the ldap server provider, Microsoft I would assume. Show them the bug ask what they can do to resolve. Other option would be to setup ldap to not use VPN but use a mid server: https://docs.servicenow.com/csh?topicname=c_LDAPIntegrationViaMIDServer.html&version=latest The vpn connection test will work if you check it. The telnet from the app node to the ldap server address will also work. This occurs intermittent when the ldap listener connection test is run from ServiceNow, you will see the error in the system logs during that time.