Attachments prompting to be downloaded rather than opening directly when clicking "view"Issue <!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> When clicking "view" on an attachment at the top of a form, users might be expecting the attachment to be opened immediately in a modal window, without being prompted to download the attachment, which they might invoke with a right-ctrl-click instead. CauseThe system properties 'glide.ui.attachment.download_mime_types' and 'glide.ui.attachment.force_download_all_mime_types' are configured as such to force all attachments to be downloaded.ResolutionChange the settings of the aforementioned properties to not force the download of attachments of the type that you desire. More information on the 'glide.ui.attachment.download_mime_types': https://docs.servicenow.com/csh?topicname=c_HighSecuritySettings.html&version=latest Further, the 'glide.ui.attachment.force_download_all_mime_types' can be set to override the first property.