There might be error logs and warning logs if Plugin 'Connect Support' is not activatedDescription<!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Symptoms There are a lot of Warning logs and Error logs generated. Warning logs start with org.mozilla.javascript.EvaluatorException: GlideRecord.addQuery() - invalid table name: chat_queue_entry_transfer (sys_amb_processor.ed94b66d9f310200d5f9b3e2957fcfbd; line 23) EvaluatorException(JavaScript evaluation error on:authorizeReceive Error logs start with Handler authorizeReceive at Processor Connect Processor failed to evaluate due to an exception in the script with the variables Release London Patch 4 Hot fix 2 Environment The Plugin 'Connect Support' is not activated Cause There logs are all caused by the 'chat_queue_entry_transfer' table is missing which is included in the 'Connect Support' Plugin. The Plugin 'Connect Support' should be activated by default. Resolution Activate the Plugin 'Connect Support' manually.