Images are not linked to any record created from service catalog item when copied / pasted within HTML field - Support and Troubleshooting

Images are not linked to any record created from service catalog item when copied / pasted within HTML field Description  Within the Service Catalog, when copying / pasting images within an HTML field, the images are not linked to any record created from the catalog item

Cause If a user copy/paste an image to an HTML variable, this pasted image is added as an attachment with table reference of "ni" and the sys_id of the corresponding catalog item.

When the form is submitted, the attachment is not referenced to any of the created records, but stays within table "ni" and the catalog items sys_id.

Resolution This is the intended functionality when a user copy paste an image to an HTML variable, the image is added in sys_attachment with table reference of "ni" and not attached to the created record.

The above relates specifically to Service Catalog, some HTML fields within other forms allow copied images to be saved as attachments, for example 'Create new incident' or 'Create new idea' form.

Additional Information HTML field type Embed images in HTML fields