HR Service Portal: "Ask a question about this case" widget is not visibleDescriptionSymptoms The "Ask a question about this case" widget is not visible in the "HR Ticket Page" page on the HR Service Portal / Employee Service Center. Steps to reproduce: Navigate to the HR Portal/Employee Service Center (https://<instance_name>.service-now.com/hrportal)Click on "Cases" and select any open case.Notice how the "Ask a question about this case" widget (Kingston and earlier) / "Ask a Question" link (London and newer) might not displayed on the page. Kingston and earlier releases London and later releases Affected Releases All available. Cause Plugin com.glide.connect.sp_widgets is inactive OR system property glide.connect.chat.disabled is set to true. Resolution Make sure that both plugin com.glide.connect.sp_widgets is active and system property glide.connect.chat.disabled is set to false. Additional Information The logic behind the visibility of this widget is as follows:The Server Script of Widget "HRJ Case Info' [HRJ Case Info]" contains: data.hasChat = hr_PortalUtil.isChatEnabled(); which calls Script Include "hr_PortalUtil": hr_PortalUtil.isChatEnabled = function() { return new GlidePluginManager().isActive('com.glide.connect.sp_widgets') && gs.getProperty('glide.connect.chat.disabled', 'true') == 'false';}; Product Documentation HR chat