"Shopping cart" including "Order now" button is missing in an order form - Support and Troubleshooting

"Shopping cart" including "Order now" button is missing in an order form Issue  The "Shopping cart", including the "Order now" button, is missing in an order form.

It is showing properly in the Service Portal order form but missing in the service catalog platform view.

Steps to reproduce

Go to "Maintain Items" Select any item Click on "Try it" The whole shopping cart including "Order now" button is missing.

How to validate

Continue from above steps.

4. Right click on the browser

5. Open developer tool to see the source.

You can see id="order_and_cart_v2" > but it is empty inside.

Release Kingston and onwards

Cause UI macro " catalog_cart_v2 " may have been inactivated OR it is missing on the instance.

Resolution Activate UI macro " catalog_cart_v2 ".

Go to "UI Macros" Search for name " catalog_cart_v2 " Activate it. Save If this UI macro is missing in the instance, please follow the below step.

Download the attached OOB version of the UI Macro Open any list view (e.g. sc_cat_item.list) Right-click on a column name Import XML Select the XML file downloaded from this KB article