Shopping cart and Order now button missing in service catalog platform viewIssue The shopping cart, including the Order now button, is missing in a service catalog order form in the platform view. The shopping cart displays correctly in the Service Portal order form but is absent in the platform view. When inspecting the page source using browser developer tools, the element id="order_and_cart_v2" is present but empty. Steps to reproduce 1. Go to Maintain Items. 2. Select any item. 3. Select Try it. 4. Confirm the shopping cart and Order now button are missing. Expected: How to validate 4. Right-click in the browser. 5. Open developer tools to view the page source. 6. Confirm that id="order_and_cart_v2" is present but empty. Release Any Cause The UI macro catalog_cart_v2 has been set to inactive or is missing from the instance. Resolution To resolve this issue, activate the UI macro catalog_cart_v2 or import the base system version if it is missing from the instance. Resolution steps 1. Navigate to System UI > UI Macros. 2. Search for the name catalog_cart_v2. 3. Select the catalog_cart_v2 record to open it. 4. Activate the UI macro. 5. Select Save. If the UI macro catalog_cart_v2 is missing from the instance, complete the following steps: 6. Download the attached base system version of the UI macro from this article. (attached is Australia release) 7. Open any list view (for example, sc_cat_item.list). 8. Right-click on a column name. 9. Select Import XML. 10. Select the XML file downloaded from this article.