RITM variable values in variable editor are not visible when opened in the Form widget - Support and Troubleshooting

RITM variable values in variable editor are not visible when opened in the Form widget Issue  When you open an RITM record in Service Portal Form widget, the variable values in variable editor are not visible.

If you try to enter values and save, they are not saved.

If you check the same record in the back end sc_req_item table, the values are present in the variable editor.

Cause This is caused by the custom widget used in the Service Portal UI Formatter, com_glideapp_servicecatalog_veditor

Resolution Check the Service Portal UI Formatter and make sure you have default widget sp-variable-editor configured and not any customized widget.

To do this:

Go to list sp_ui_formatter.list Open the record com_glideapp_servicecatalog_veditor Check the widget used. It should be sp-variable-editor Note : Though some customers have OOTB widget "sp-variable-editor" in the UI formatter, make sure that the widget version is OOTB.