MID server upgrade fails due to: [wmi_collector.exe cannot be deleted .... cannot access the file because it is being used by another process] - Support and Troubleshooting

MID server upgrade fails due to: [wmi_collector.exe cannot be deleted .... cannot access the file because it is being used by another process] Description  Symptoms During a MID Server Upgrade try, the Wrapper.log contains these messages, resulting in a failed MID Server upgrade attempt

... com.snc.dist.mid_upgrade.UpgradeMain missingOrCanDelete INFO | jvm 1 | \bin\sw_wmi\bin\wmi_collector.exe cannot be deleted: \bin\wmi_collector.exe (The process cannot access the file because it is being used by another process)

Release Prior to London Patch 4 Hotfix 2

Environment Windows Servers hosting a MID Server and has installed "ServiceNow WMI Collector" service

Cause wmi_collector.exe is locked.

During an upgrade attempt the message may be due to the following:

The process is hung for one reason or another and cannot be terminated by "Windows taskkill /F /PID " or through Task Manager "Kill Process Tree", or through Windows Services control panel wmi_collector listens on port 8585. If this port is already taken by another non-ServiceNow application but the ServiceNow wmi_collector repeatedly tries to bind and re-bind to this port every 30 seconds. For this it may possible to get the executable by running "netstat -aob | findstr 8585" and confirm if the non-ServiceNow process can be terminated. Resolution Workaround:

Set the service startup option to "Disabled". Reboot the host system, Change the startup option to "Automatic" after upgrade completes then stop/start (or restart) the mid server service.

Important note

WMI Collector is deprecated in New York patch 10 and later. See the KB0791835 WMI Collector deprecation details for more information.